SHIPPED FROM CANADA
OpenAParty.com is a Canadian company. All prices are listed in Canadian dollars, and all orders are shipped from our main warehouse in Southern Ontario. Open A Party currently ships within Canada only.
➡️ This means there are never any duties or extra taxes on your order. Applicable Canadian sales tax is calculated at checkout.
Free shipping is available on qualifying orders over $85 before taxes to most locations across Canada.
Free shipping may not be available for:
Remote-location eligibility is determined by the delivery postal code and the shipping carrier. Available shipping methods and charges will be displayed at checkout before payment.
Free shipping orders are sent using the carrier and ground-shipping service selected by Open A Party.
Not seeing Free Shipping or Canada Post at checkout? Refresh the page to load all options.
Estimated Delivery Dates (EDD) shown at checkout are our best estimate, they are not guaranteed.
Need your order faster? Call us at 1-855-898-6736. We can often move your order up in the packing schedule.
All orders are shipped from our warehouse in Southern Ontario.
Transit times shown on the map are business days (Monday through Friday and exclude statutory holidays) for ground courier shipping only. (This does not reflect Free Shipping times)
Map transit times do not include the order date, packing time, or final delivery day.
At checkout, you will see an estimated delivery date before entering payment information. This is the most accurate estimate available for your specific order and postal code.
Please allow approximately 1–2 business days for your order to be processed and packed before shipment.
Open A Party ships with FedEx, Canpar, and Canada Post.
Delivery estimates may be affected by severe weather, carrier disruptions, peak holiday periods, remote-location service or other circumstances outside our reasonable control.
Address Accuracy: Open A Party is not responsible for parcels undeliverable due to incomplete or incorrect addresses, or for parcels not picked up and returned. Customers will be charged for return shipping plus the cost to resend.
Oversized Items: Ship by standard ground only. Oversized items cannot ship by air and may incur extra charges if the free shipping or flat-rate option is selected. We will contact you if this applies.
U.S.A. Customers: OpenAParty.com is a Canadian company and ships within Canada only.
We accept returns of qualifying items for a refund of the eligible product purchase price, subject to the conditions below.
Request a Return: Email [email protected] for a Return Authorization Number. Returns without authorization or refused orders will not be credited.
Condition: Items must be returned unopened, in original condition, and in original packaging..
Shipping Costs:
Shipping charges are non-refundable.
If your order qualified for free shipping, the actual shipping cost will be deducted from refunds on full returns or if your return drops the total below $85 (before taxes).
Customers are responsible for return shipping costs.
Timeline: Requests must be made within 7 days of receiving your order. Items must be shipped back within 2 business days of receiving the Return Authorization Number.
Refunds: Refunds are issued to your original payment method once items are received and inspected.
We take extra care to ensure your order is complete by double-checking manually and scanning items before sealing your package.
If you believe an item is missing, email [email protected] within 48 hours of receiving your package.
Include:
We are happy to refund damaged items.
Report damages within 48 hours of receiving your order by emailing [email protected]. Include your order number and attach a photo of the damaged product.
Once received, we will provide a return shipping label at no cost to you.
Damaged items must be returned within 7 business days to qualify for a refund. Refunds will be processed upon receipt of the returned item.
Carrier tracking information may take time to update after a shipping label is created.
If your shipment has not moved for several business days or has passed its estimated delivery date, contact us so we can review the tracking information and, when appropriate, open an investigation with the carrier.
If tracking shows that a parcel was delivered but you cannot locate it:
Carrier investigations and claim decisions are subject to the carrier’s procedures and timelines.
A refund or replacement for a lost parcel may be issued only after the carrier investigation has been completed and the claim has been approved.
The following items are not returnable, cancelable, or refundable once ordered:
Personalized items
Food and candy items
Clearance items
Wholesale warehouse items (identified as such on product pages)
Halloween costumes (after October 15th)
Hygienic products (cosmetics, shoes, socks, tights, face masks, wigs, fake teeth, earrings, etc.)
Personalized and made-to-order products include, but are not limited to:
Some products are considered made to order even when a name or age is not printed on them. This is because the item is produced specifically in the size, design, colour or configuration selected by the customer.
These products enter production after ordering and cannot be changed, cancelled, returned or refunded.
We accept secure payments by:
VISA
MasterCard
Apple Pay
Google Pay
PayPal
Debit and VISA Debit
Payments are securely processed by our third-party payment providers. Open A Party does not directly store your complete credit or debit card number.
For questions about shipping, returns or an existing order, please contact us:
Email: [email protected]
Telephone: 1-855-898-6736
