About Us


The Company
Openaparty.com Inc. is a wholly Canadian-owned company operating since 2011 with a head office and distribution warehouse in Midland, Ontario.
With over 60,000 party, novelty, toy, craft and teaching supply items serving over 50,000 Canadian customers a year, Openaparty.com is the only large scale online party supply company based in Canada serving only Canadian Customers.
*For detail on our shipping policy, visit the Shipping Information Page

Customer Service
If you wish to place an order by phone or have questions about our products please call our Toll Free Sales Line 855-898-6736. This line is manned by our party specialists Mon-Fri from 9am to 4pm EST. If you receive a recording during these hours it means all our sales staff is all on the phone with other customers. Please leave a message with as much detail as possible and your call will be quickly returned. If you leave a message on this line on off hours a customer service staff member will get back to you as soon as they are on site again.

If you have questions about a placed order the fastest possible reply you can get is to email us at orders@openaparty.com and put your order number in the subject line. Typically these emails are answered in less than 30 minutes.

Shipping
ALL orders are shipped out of our main Ontario Warehouse in Midland only. All orders are in CDN dollars.

As a practice most orders are shipped next day but this may vary at the busiest times of year. The EDD (estimated delivery date) given to customers at checkout is the best estimate of when your order will arrive but is not a guaranteed date.  Please note that if you purchase items from our wholesale warehouse (as noted in the product information section of the item) that you need to add an additional 1 day to your EDD date to give us time to transfer the item to the shipping warehouse.

If you are an American customer we are happy to ship to you – but not through our site which is only for Canadian customers. Please email the items you wish to purchase (or just copy and paste your shopping cart) and email them to us at orders@openaparty.com. We will send you back an invoice that you can pay securely online and then ship your order. The flat fee shipping is only for Canadian customers. US shipping rates are actual rates determined by the order and location of the customer.

*For more detail on our shipping policy, visit the Shipping Information Page