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The best way to contact us and get the fastest reply on any questions (even on weekends)  is to email us at orders@openaparty.com

If you would like to place your order by phone with one with our customer service party specialists, our sales phone line is available from 9am to 4pm EST time from Monday to Friday toll free at 1-855-898-6736.

If you want an update on a placed order or have a problem with an order you have received please contact our customer service department at 705-527-0811. This department is available from 9am to 4pm Monday to Friday.

If you wish to return an item or order please see our shipping and returns section to make sure the items you wish to return are eligible for return.  Returns must be pre-authorized with a return number from our returns department or the return will not be accepted when it arrives back to us.  To request a return authorization number please email your request to: returns@openaparty.com.  You will quickly receive an authorization return number and instructions for sending the return.

S'il vous plait accepter nos excuses que notre site est en anglais. Nous sommes une compagnie Canadienne et on aime nos clients francais. Nous avons des agents francais de service a la clientele qui peuvent vous aider a passer une commande ou vous aider avec des questions. S'il vous plait appeler notre numero gratuit et demander un agent de service francais pour vous aider a obtenir le meilleur service (en francais ou en anglais).